Frequently Asked Questions
What is flyCARE?
Why should I trust flyCARE?
What do FCC Tokens represent?
What kind of Token is the FCC Token?
How will the price for services offered through the platform be set?
When will the ICO start and end?
How many Token will be issued?
What is the price of the Token and justification?
Is there a minimum Token purchase amount?
Are there any discounts during the ICO?
Will Tokens not purchased during the ICO be destroyed ("burnt")?
When can I start buying?
Where can I find the contract address?
Which Ethereum wallet should I use?
Can I use a Bitcoin wallet or other currency?
Can I use an Ethereum wallet from an Exchange?
When will I receive the confirmation of my purchase?
When will I receive my Tokens?
Do I need to verify my identity to participate in the ICO?
On which exchanges will the FCC Token be tradable?
Where can I read flyCARE documentation and White Paper?
Is there a Soft Cap and a Hard Cap of the ICO’s campaign?
How are the Tokens distributed?
How will funds collected during the ICO and pre-sale be used?
How long will the purchase procedure last?
Is there any measure against transaction scalability, price volatility and high velocity of the Tokens?
1. What is flyCARE?
flyCARE is a global ecosystem that offers personal-care service providers a unique solution that integrates multiple tools:
a contact platform, applications and (through flyBOX), all the hardware and consumables needed to run the service. flyCARE
relies on a "utility" token (the "FCC") used especially as a payment instrument by the flyCARE community. Professionals
can meet their customers’ demand without the constraints of an initial investment and without an intermediary, in an
autonomous and unique ecosystem based on the Blockchain, resolving definitively the deficiencies of this type of services,
namely mobility, accessibility and funding.
The flyCARE platform directly connects local personal-care service providers and users, and is powered by blockchain-based
smart contracts, allowing real reviews, secure transactions and fair pricing.
This disruptive and unique ecosystem in the world of personal care involves many stakeholders (consumers, care professionals,
manufacturers and distributors), who will all use this innovative solution based on Blockchain, because it simultaneously
responds to a real need from personal-service professions, clients, manufacturers, and even states facing recurring problems
of funding gaps in care.
flyCARE offers a unique end-to-end solution for door-step services, which facilitates access to medical care and well-being
2. Why should I trust flyCARE?
In 2017, Bruno Lamoureux and Dieter Bauch, founders of NWT, a German corporate pioneer in the manufacturing of advanced
medical equipment certified ISO 13485, launched flyCARE with the contribution of European and North American experts.
flyCARE is a company incorporated in Brussels (Belgium), existing under Belgian law, founded after several years of research
and development. All flyCARE equipment has been designed by specialized and renowned manufacturers, in compliance with
the latest standards of quality, safety and compliance (full integration of paramedical and medical standards - ISO 13485
3. What do FCC Tokens represent?
The utility Tokens are intended for use on the flyCARE platform. Ownership of the Tokens carry no rights other than the
right to use them as a means to obtain services on the flyCARE platform – and to enable usage of, and interaction with,
the platform, application and network, and to pay for services provided therein to flyCARE participants, if successfully
completed and deployed. Possible usages of Tokens will then be: (i) to pay for services provided by professional of (medical)
care sectors or other sectors through the platform; (ii) to pay flyCARE for the rental price of the flyBOX (as part of
the flyCARE platform service), and to pay for the commission owed flyCARE for the platform use ; and (iii) to pay consumables
needed for the provision of services on the platform, as detailed in the White Paper.
The Tokens do not represent or confer any ownership right or stake, share or security or equivalent rights, or any right
to receive future revenue shares, intellectual property rights or any other form of participation in, or relating to,
the flyCARE platform. The Tokens are not refundable and are not intended to be a digital currency, security, commodity
or any other kind of financial instrument.
4. What kind of Token is the FCC Token?
FCC is an ERC20-compliant Utility Token.
5. How will the price for services offered through the platform be set?
The price for services and consumables payable in Token will always be set on the basis of the fiat currency price (such
as the EUR), so that the Token’s price evolution will not have any impact on the price of care services and consumables
set in fiat currency. The Token’s value will depend on supply and demand, and will be set on exchange platforms. The
Token price will then evolve based on a price discovery mechanism and market dynamics.
6. When will the ICO start and end?
The ICO will officially start on the 14th of May, 2018, which will offer an exclusive and limited Whitelisted pre-sale
with a special bonus of up to 20% on the purchase of FCC Tokens. The ICO will end on Dec 31st, 2018.
7. How many Token will be issued?
The number of Tokens issued has been definitively set at 200,000,000. No new Token will ever be created. 130,000,000 Tokens
(65%) will be available for sale during the ICO. 50,000,000 Tokens (25%) will be held in reserve by flyCARE, and 10%
will be set aside for flyCARE teams and advisers.
8. What is the price of the Token and justification?
The Token FCC is issued at a fixed price of 0.20 EUR for 1 FCC. The counter value of EUR 0.20 in ETHER will be set on
the ICO launch date, i.e. May 14, 2018.
Setting the Token’s price was modeled after the formula: MV = PQ
flyCARE’s assumptions are:
- Potential market of EUR 5 billion
- 200,000 professionals working in 22 professions
- Population of 22 cities corresponding to 100 million people
- 1.1 million transactions per day (excluding consumables and commissions)
- Amount of transactions per day: 25 million (economic value).
These assumptions are fairly conservative and do not take into account the rollout of new areas or new professions, and are
based on a lower average transaction price compared to the average price of services performed in a firm, and take into
account only Token transactions between flyPRO and HAPPYfly. (We have deliberately omitted transactions in Tokens that
will necessarily occur between other stakeholders in each service.)
9. Is there a minimum Token purchase amount?
The minimum Token purchase amount is set at 0.1 ETHER.
10. Are there any discounts during the ICO?
Yes, see discount information on our website: www.flycare.com.
11. Will Tokens not purchased during the ICO be destroyed ("burnt")?
12. When can I start buying?
You can start buying as soon as the pre-ICO starts (from the 14th of May, 2018). You must first complete the KYC process
13. Where can I find the contract address?
The contract address will be given to you once you complete the KYC process successfully.
14. Which Ethereum wallet should I use?
You can only contribute from ERC20-compatible wallets, such as MYETHERWALLET, Mist or Parity. Please do not send from exchange
wallets. To participate in the Token Sale, you must complete the KYC process, which will be available athttps://kyc.flycare.com.
During the KYC process, you must specify (i) a valid network address compatible with Ethereum network ERC-20 Tokens, which
you own and control, from which your payment will be sent and to which your purchased Tokens will be sent (the “Contribution
address” or the “Token Receipt Address” which must be the same) (Purchaser MUST NOT send ETHER from exchanges (ex : Coinbase,
Kraken…), or they will lose their FCC); (ii) a valid email address; and (iii) any other information marked as required
by the KYC process.
15. Can I use a Bitcoin wallet or other currency?
We receive contributions in Ethereum cryptocurrency (ETH) only; ETC are not accepted. You need to provide us with your Ethereum
address, so that we can send your FCC Tokens to you. We will provide the address to which payments should be sent, and
this will be a custom URL that purchasers will receive after completing the KYC process.
16. Can I use an Ethereum wallet from an Exchange?
No, it can only be sent from ERC20-compatible wallets, such as MY ETHER WALLET, Mist or Parity. To participate in the Token
Sale, you must complete the KYC process that will be available athttps://kyc.flycare.com. During the KYC process, you
must specify (i) a valid network address compatible with Ethereum network ERC-20 Tokens, which you own and control, from
which your payment will be sent and to which your purchased Tokens will be sent (the “Contribution address” or the “Token
Receipt Address” which must be the same) (Purchaser MUST NOT send ETHER from exchanges (ex : Coinbase, Kraken…), or they
will lose their FCC); (ii) a valid email address; and (iii) any other information marked as required by the KYC process.
17. When will I receive the confirmation of my purchase?
You will receive a confirmation email as soon as your contribution is received. Only Purchasers who successfully completed
the KYC procedure, as described hereinabove, will be technically allowed to make their contribution. Once the Purchaser’s
Contribution address has been white-listed, the Purchaser shall then provide the final amount of his/her contribution
in ETH. If the Purchaser fails to provide the final amount of his/her contribution in ETH at the address specified on
ico.flyCARE.com, he/she/it will not be able to receive Tokens. The Purchaser’s contribution in ETH is deemed to be irrevocably
binding upon validation of the final contribution by the Smart Contract. As from that date, a contribution may no longer
be cancelled or amended. Purchasers will then receive FCC Tokens. FCC Tokens will be distributed in the Purchaser’s wallet
immediately after the contribution and will be transferable twelve (12) days after the end of the Token Sale.
18. When will I receive my Tokens?
Your Tokens will be distributed in the Purchaser’s wallet immediately after the contribution. However, the tokens are transferable
only after the completion of the ICO and the Token audit, a process that will take nearly twelve (12) days after the end
of the Token Sale.
19. Do I need to verify my identity to participate in the ICO?
Yes, You MUST pass the KYC/AML procedure.
The KYC Procedure and contribution process. The “Know Your Customer” (KYC) procedure is instrumental in the prevention of
money laundering and terrorism financing. By obtaining information on Purchasers’ identity and source of funds, flyCARE
aims to protect itself and prevent the flyCARE Platform from being used to conceal illegally obtained funds. Therefore,
Purchasers and their Ethereum address (“Contribution address”) will be white-listed through a KYC procedure, which will
be performed through the form provided on kyc.flyCARE.com. Any contribution in this Token Sale will be accepted by the
Smart Contract if, and only if, the Purchaser’s Contribution address has been white-listed. We will work with worldwide
specialist KYC Chain to implement this process.
As part of the KYC procedure, the following information and documents shall be provided by any Purchaser willing to access
the Token Sale: (i) If the Purchaser is a natural person: Family name, first name, country and residential address, email
address, nationality, ID card/Passport scan, photo “selfie” on which the face of the contributor and the registered ID
card appear simultaneously, address from which the funds will be disbursed; (ii) If the Purchaser is a legal person: Organization/Company
name, headquarters registered address, scan of business license, tax identification number, address from which the funds
will be disbursed and for the Token Sale legal representative: Family name, first name, ID card/Passport scan, photo «selfie»
on which the face of the contributor and the registered ID card appear simultaneously. The Purchaser shall then:• Declare
that he/she is not a Canadian, South Korean, Singaporean or Chinese citizen, nor a “U.S. person”; • Tick the box “I HEREBY
CERTIFY THAT I HAVE READ, UNDERSTOOD AND EXPRESSLY ACCEPT THE FLYCARE WHITE PAPER AND TOKEN SALE TERMS AND CONDITIONS”;
• Provide his/her/its Contribution address; • Provide the indicative amount of his/her/its contribution in ETH. Each step
needs to be followed and complied with by Purchaser. flyCARE will then proceed with the KYC verification. Once the Purchaser’s
identity has been verified, his/her/its Contribution address will be added to the Token Sale White List, and flyCARE will
send him/her/it a message for Purchaser to confirm and finalize his/her/its contribution in the Token Sale. In any case,
flyCARE will NOT accept “anonymous purchasers” or those using aliases, fictitious names or false identity in general.
flyCARE may request from the Purchaser additional information and/or documents to evidence his/her/its identity and/or
source of funds or to ensure the accuracy of the details he/she/it has provided. If the Purchaser refuses to provide such
additional information or documents, flyCARE may, at its sole discretion, refuse the Purchaser’s contribution and may
not be held liable for such refusal. flyCARE may, at its sole discretion, refuse purchasers who are (or may be) suspects
of being involved in money laundering, or any sort of criminal activities, related to drug trafficking, terrorism and
organized crime. The same applies to potential purchasers holding businesses that due to the nature of the business make
it impossible to verify legitimacy or that of the funds being inconsistent with their financial status. Participation
in the Token Sale is reserved for natural or legal persons. Any natural person acting as a simple consumer within the
meaning of EU Directive 2011/83/EU relating to consumer rights is excluded from the Token Sale. Participants cannot contribute
to the Token Sale if there are applicable legal restrictions in their country of residence. It is the responsibility of
each participant to know these laws regarding their participation in the Token Sale. Due to legal restrictions, the Token
Sale is not accessible for any person (including a legal entity) who is considered a “U.S. person”, a Canadian, a South
Korean, Singaporean or a Chinese citizen. Documents linked to the issue of FCCs may not be transmitted or distributed
to a “U.S. person”, a Canadian, a Singaporean, South Korean, or Chinese citizen or to a mail or email address in the United
States of America, Canada, Singapore, South Korea or People’s Republic of China. It is prohibited to transmit, distribute
or reproduce documents linked to the issue of FCC to or for a “U.S. person”, Canadian, Singapore, South Korea or Chinese
citizen, or within the territories of the United States of America, Canada, Singapore, South Korea and People’s Republic
of China in whole or in part. To ensure their eligibility for the purchase of FCC Tokens, Purchaser declares that he/she/it
is not a Canadian, South Korean, Singapore or Chinese citizen or legal person, nor a “U.S. person”, (within the meaning
of Regulation S of the Securities Act 1933 in U.S. law), i.e.: • Any private individual resident in the United States;
• Any partnership or business organized or established under U.S. law; • Any property of which the executor or administrator
is a U.S. citizen; • Any trust of which a proxy is an American citizen; • Any agency or branch of a foreign entity located
in the United States; • Any non-discretionary account or similar account (other than a trust or property) held by a trader
or other trustee for the benefit of or on behalf of a U.S. citizen; • Any discretionary account or similar account (other
than a trust or trust) held by a trader or other trustee, that is organized, established or (if a private individual)
resident in the United States; and • Any partnership or company if:
a) It is organized or established under the law of a foreign jurisdiction; and
b) It is formed by a U.S. citizen primarily for the purpose of investing in securities not listed under the U.S. Securities
Act, unless it is organized or established, and owned, by accredited investors who are not private individuals, trusts
20. On which exchanges will the FCC Token be tradable?
Tokens should be tradable 12 days after ICO ends. Pease refer to our website, after the ICO ends, to know the exchange on
which the FCC will be tradable.
21. Where can I read flyCARE documentation and White Paper?
Please visit owww.flycare.com to download our whitepaper and other documentation. Additionally, details of our smart contract
are available at GitHub.
22. Is there a Soft Cap and a Hard Cap of the ICO’s campaign?
The minimum Token sales amount to validate the ICO is EUR 1 million (which will be converted into ETHER at the value of the
Token when the coin offering is launched). If this amount is not collected, the ICO will be canceled and payments will
be refunded. This minimum amount is justified by the fact that it constitutes the minimum investment for the development
of the computing platform. Any additional amount collected will enable us to significantly accelerate the development
of the IT platform, massively recruit and open more cities more quickly, and allocate significant amounts of money, particularly
in terms of marketing, according to the established business plan.
The maximum amount of the Token sale is the selling price of all Tokens offered for sale.
23. How are the Tokens distributed?
The distribution of Tokens will be performed based on the below approach:
The total amount of Tokens issued is 200,000,000. Of this amount, 130,000,000 Tokens (65%) are assigned to the presale and
Token sales processes.
ALL TOKENS ISSUED AND UNSOLD WILL BE DESTROYED. The remaining Tokens will be awarded as follows:
• An amount corresponding to 10% of the total Tokens issued will be awarded to the team and advisers. Tokens awarded to the
team will be distributed among different team members at their discretion. Founders will not receive any Token. Most of
these Tokens will be acquired during a period of 12 months and will be unlocked 12 months after the end date of the Token
sale. Tokens awarded to team members and advisors were determined prior to the sale and are conditional on sales performance.
Tokens not awarded shall go back to the reserve. The reward Tokens are not hard-coded in the smart contract, as their
allocation depends on the ICO outcome.
• An amount equal to 25% of the total amount of Tokens issued will be set aside for the platform operation, industrial partners,
strategic incentives and the raising of additional funds.
24. How will funds collected during the ICO and pre-sale be used?
Funds collected during the Crowdsale will be used for the project. For more information, please download our White Paper.
25. How long will the purchase procedure last?
Please do not send your Token order in at the last minute : passing a complete KYC procedure and submitting a valid purchase
transaction still do not guarantee that you will receive your FCC. The transaction might be delayed (because of low gas,
or network conditions) and therefore you may miss a discount or miss the Token Sale (if hard cap is reached, or front-running
attacks).The transaction submission time does not guarantee the purchase of Tokens, but only the time when the transaction
is actually mined into a block, determines the purchase conditions.
26. Is there any measure against transaction scalability, price volatility and high velocity of the Tokens?
The flyCARE team has identified some technical challenges inherent to Blockchain technology, and proposes solutions to remedy
• Transaction scalability. The number of FCC transactions considered (+ 1BN/day) cannot be realistically executed on a chain;
the Ethereum network can only process up to 1.35 BN transactions per day at its peak. To solve this problem, the flyCARE
team will implement a solution based on payment channels like the one proposed by μRaiden. This solution will allow flyCARE
users to benefit from instant and free payments using their FCC Tokens. μRaiden’s other advantage is that it can manage
a rise in load and a greater number of users while keeping a control of the operational costs.
• Price volatility. Price volatility could be problematic for users of the flyCARE platform; this volatility can be increased
by the fact that there are no market makers or that the market is not deep enough in the beginning. In these market conditions,
it is easier to manipulate the market through infamous pump and dump schemes. To solve this problem, the flyCARE team
will set up an automated market maker based on either the Bancor protocol or a custom implementation of bonded curves.
• High velocity of the Token. Utility Tokens are often described as being affected by very high velocities caused by the
fact that network players are not encouraged to keep their Tokens when they receive a payment. To avoid this problem,
the flyCARE team will design incentives for various stakeholders in the flyCARE network, in order to ensure that they
keep their chips long enough for the velocity to remain at acceptable levels. Such incentives may be (but are not limited
to) discounts on transaction fees, loyalty points given to users in FCC, discounts on service prices...